Question 1

How do I know which Ha Long Bay cruise is right for me?

Accepted Answer

We've personally sailed every cruise we sell, so the honest way to choose is: tell us who's travelling (couple, family, solo, older parents), what you care about (food, quiet, luxury, activities, photography), and your budget range. We'll shortlist 2–3 vessels and explain the real differences between them. Cabin category, route (Bai Tu Long vs Ha Long), and vessel size matter more than star rating on a booking site.

Question 2

Can you customize a tour or build one from scratch?

Accepted Answer

Yes. Most of our travelers don't book a fixed catalogue itinerary — they send us a rough idea (cities, dates, interests, pace, budget) and we build a private trip around it. You can swap stops, adjust pace, add activities like cooking classes or hiking days, and shift start and end cities. We'll send a draft itinerary with pricing within a business day, then iterate until it fits.

Question 3

Are your tours private or group tours?

Accepted Answer

The vast majority of our tours are private — your group is your group, with your own guide and driver. We occasionally run small-group trips on specific dates, and a few of our day trips are shared with other travelers to keep costs down. The product page always says which one it is, and the full trip quote confirms before you pay.

Question 4

Do your guides speak English / other languages?

Accepted Answer

All our guides speak English — it's the default. We also have Chinese-speaking guides in major cities and limited availability for Korean and Japanese speakers. Vietnamese is of course native. If you need a specific language, tell us when you inquire and we'll confirm guide availability before you commit to the booking.

Question 5

How many people are in a group tour?

Accepted Answer

For our small-group tours, group size is typically 6–12 people maximum. We cap groups deliberately small to keep the experience personal — large bus tours aren't what we do. Private tours are of course just your group, whatever size you book.

Question 6

What's typically included in a tour or cruise price?

Accepted Answer

Our trip quotes include: accommodation, guided activities as listed in the itinerary, private transfers between destinations, meals specified in the itinerary (typically breakfasts plus some lunches and dinners), entry fees to attractions, and an English-speaking guide per destination. We quote one all-in total — not a low headline plus a dozen add-ons. The itinerary document for your specific booking always lists what's in and what's out, line by line.

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